Shipping policy
We ship our products approx 7 days once your mockup has been approved. We ship with Canada Post Expeditated OR UPS with tracking (whichever is faster). This date differs based on products. ie: Curtain and fabric flags can take up to 2 weeks,
WE DO NOT SHIP TO PO BOXES
Daily cut-off for proof approvals is Monday - Friday @ 12 noon AST
Please ensure that all parts of the address are correct. A $20 fee will be charged per box if your address needs to be corrected by UPS/FedEx/Canada Post or the shipping provider used.
We provide tracking and shipments take on average of 5-13 days to the USA an 2-5 Days in Canada. We reserve the right to change shipping providers if to whichever offers the fastest delivery regardless of what the customer has selected. We strive to get your package to you as soon as possible.
We do apologize we cannot guarantee our delivery times. An expected delivery is an estimate of when our shipping partners attempt to deliver an item, based on where it is in their network. The date and time (when applicable) are not guaranteed, can be impacted by factors such as weather, traffic and parcel volume, and will continue to be updated as the item travels to its destination.
Due to the custom nature of our products, all sales are final.
Should your package(s) not arrive, you must communicate directly with the transport company to open a tracking/claim. Hockey Banners is not responsible for lost or stolen packages, lost or stolen packages must be claimed directly with the transport company.
- USA customers are responsible for all duties & taxes. As of Sept 15, 2025 We are shipping all order to the USA with UPS which includes brokerage fees. Most products fall under USMCA and are free of duty.
- We currently are not shipping water bottles to the USA
Shipping & Delivery FAQ
How long does my order take to ship?
Orders are custom-made and require processing time before they are shipped. Your estimated production/processing time is provided at the time of ordering or in your order confirmation.
Once your order has been completed, it is packaged and handed to the shipping carrier.
Please remember that production time and shipping transit time are two separate things.
When does HockeyBanners.ca consider an order shipped?
Your order is considered shipped once it has been collected by or accepted by the shipping carrier and a tracking number has been provided, where tracking is available.
From that point forward, the package is in the carrier's delivery network.
Is HockeyBanners.ca responsible for shipping delays?
HockeyBanners.ca is not responsible for delays caused by the shipping carrier after your order has been collected or accepted by the carrier.
This includes delays resulting from:
- Weather or severe weather
- Transportation disruptions
- Carrier processing delays
- High shipping volumes
- Labour disruptions or strikes
- Customs delays
- Incorrect or incomplete delivery information
- Missed delivery attempts
- Remote-area delivery delays
- Other circumstances outside of HockeyBanners.ca's control
Shipping carriers themselves recognize that published delivery standards can be affected by many of these circumstances. Canada Post, for example, states that its delivery standards are generally estimates and that actual delivery times can vary based on origin, destination, weather and other factors.
Does the shipping estimate include production time?
No.
Your order has two separate stages:
1. Production / Processing
Time required for HockeyBanners.ca to create and prepare your custom order.
2. Shipping / Transit
Time required by the shipping carrier to transport your package after it has been collected.
Carrier delivery estimates generally refer to transit time and do not include the merchant's processing time.
What if my package is delayed?
If your tracking information shows that your package is delayed, please contact us and we will be happy to help you understand the tracking information and, where appropriate, assist with contacting or submitting a claim to the carrier.
However, HockeyBanners.ca cannot control the carrier's delivery schedule or guarantee a carrier's estimated delivery date.
For Canada Post shipments, for example, claims and delivery inquiries are handled through Canada Post, and eligible services may have their own coverage or delivery guarantees.
If your tracking number shows a delay in delivery your first step as the receiver is to contact the Shipping provider for a more detailed update and create a support ticket with the shipping carrier.
What if my package is lost?
If your package appears to be lost in transit, please contact us as soon as possible.
We will provide reasonable assistance in working with the shipping carrier and submitting a claim when applicable. Any claim, investigation, reimbursement or compensation is subject to the shipping carrier's terms, conditions and applicable coverage.
Canada Post, for example, provides liability coverage on certain services and allows additional coverage to be purchased for eligible shipments.
What if my package says "Delivered" but I can't find it?
If tracking shows that your package has been delivered, please first check:
- Your mailbox or parcel locker
- Your front door or other delivery location
- With household members
- With neighbours
- Any delivery notice left by the carrier
You should also contact the shipping carrier directly using your tracking number.
If you are still unable to locate the package, contact us and we will assist where possible.
What happens if I provide the wrong address?
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply to have the order shipped again.
Carrier policies can also treat incorrectly addressed shipments differently from ordinary delivery delays. Canada Post, for example, excludes certain incorrectly addressed or returned items from its normal delivery standards.
Can I request a specific delivery date?
We can provide an estimated production and shipping timeframe, but we cannot guarantee a specific delivery date unless the selected carrier service expressly provides such a guarantee and the applicable conditions are met.
If you need an order for a tournament, hockey season, team event or other specific date, please contact us before ordering so we can discuss the available production and shipping options.
What if I need my order by a tournament or game?
We strongly recommend ordering well in advance of your required date.
Carrier delivery dates are estimates and can change because of circumstances outside our control. Canada Post specifically notes that delivery standards can be affected by weather, labour disruptions, transportation issues and unexpected volume.
If you have a firm deadline, please contact HockeyBanners.ca before placing your order.
Does HockeyBanners.ca guarantee delivery dates?
No.
Unless a specific shipping service explicitly provides a delivery guarantee and your shipment qualifies under that carrier's terms, delivery dates provided by the carrier should be considered estimates.
We will do everything within our control to produce and ship your order as quickly as possible, but once your package is in the carrier's possession, the carrier controls the transit and delivery process.
What can HockeyBanners.ca do if my shipment is delayed?
We won't simply leave you on your own.
If you contact us about a delayed shipment, we can:
✓ Check the tracking information
✓ Confirm when the package left our facility
✓ Help determine whether the carrier has reported an exception
✓ Assist with a carrier inquiry or claim when appropriate
✓ Provide available shipping information
However, we cannot control how quickly a carrier moves, scans or delivers a package once it has entered their network.
Our Shipping Promise
At HockeyBanners.ca, our responsibility is to create your custom order accurately, package it securely and get it to the shipping carrier within the stated processing timeframe.
Once your package has been collected by the shipping carrier, responsibility for the shipment's transit and delivery rests with the carrier.
We will always do our best to help when a shipping problem occurs, but carrier delays are outside our control.